Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- The product is in its original condition and packaging.
- The product was purchased directly from MeltdFilaments.com.
- The return request is made within 30 days from the date of delivery.
- Buyer must pay return shipping costs back to Meltd Filaments.
Non-returnable items:
- Gift cards
- Downloadable software products
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
How to Initiate a Return
To initiate a return, please follow these steps:
Contact Us: Email us at support@meltdfilaments.com to request a return. Please provide your order number, the name of the item you wish to return, and the reason for the return.
Approval: We will review your return request and notify you of the approval or rejection of your request. If approved, we will provide you with return instructions.
To complete your return, we require a receipt or proof of purchase. If you don’t have the original email, we will attempt to look up your order information.
There are certain situations where only partial refunds are granted:
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 – 10 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@meltdfilaments.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@meltdfilaments.com
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at support@meltdfilaments.com for questions related to refunds and returns.